Better customer support, won back my business

ADDENDUM TO MY ORIGINAL REVIEW (written below):
It did take two weeks to hear back from Jim, but when I did he was very apologetic and helpful, saying he had been out of town. He answered all of my questions but by that point I was kind of over it, and looking for other programs to use. He wrote me again a few weeks later seeing if he could earn my business back and letting me know that the updated version had fixed some of the bugs I had had issues with. I havent had a chance to try the new version yet, but I just wanted to update my review and let everyone know that Jim seems like a very hard-working guy who has integrity and owns up to his mistakes. Customer support is crucial when you are putting your financial freedom essentially in someone elses hands, and Jim has earned back my trust. I know that the program will only continue to improve, and I am looking forward to giving it another shot!

ORIGINAL REVIEW:
First of all, I was very excited to try this program. I have struggled for a long time to get control of my debts, and after researching the different programs (Money, iBank, etc), I downloaded the free version of Debtinator. It worked fine but is very basic and I needed to be able to make budgets and track income and expenses. I bought the full version and after countless hours inputing my data it crashed. I went back in and did it all over again and saved periodically. I created a scenario and then was updating my Ledger when it gave me an error saying I ran out of money, and that I needed to run a new scenario. However, the app would not change from the ledger screen to let me go do that. No matter what I clicked on, it wouldnt let me leave the Ledger screen. I tried saving and it said it couldnt save because it could not merge the changes. I realize this is a fairly new program and has some kinks to be worked out, so I set it aside and emailed the creator. Two weeks later and I still havent heard back from him. I eventually had to exit the program and of course it hasnt saved any of the new stuff I put in. I tried one more time to use it, but it crashed again and lost everything. The worst part is that I got absolutely no technical support. You could have kept my business if you had just written me back, but since time is a-wastin, and debt is still accruing, Im switching to Money.

Molly808 about Debtinator